Run any updates on your computer, including updates for Microsoft Office.Ģ. Please review the above information before starting the following steps.ġ. Steps to Downloading EndNote X9 and EndNote 20: The easiest way to trouble shoot this error message is here. If you do not follow these steps and perform the updates in advance of download, it is highly likely your download will not be successful.įor PCs, the same general recommendations apply, and the most common error is having EndNote ask for a license key. Be sure to also have your Microsoft Word completely closed before starting the download process. Before you download:įor Macs (in particular Macbook Airs), please have your computer and Microsoft Word completely up to date with all software updates prior to attempting to download EndNote. Troubleshooting tips for EndNote are below, but for any questions, please contact ITS.
You have access to Microsoft Office for free through Northeastern. To download, follow the steps on this page to first sign into Office 365 and then Install Office. Because of this, you will have to download Microsoft Office if you do not already have it on your computer. Students should follow the steps for downloading EndNote below.ĮndNote can be very tricky to download correctly, and the Microsoft Word plugin only works with the desktop version of Microsoft Word, not Word 365. When upgrading, you should uninstall the existing copy of the program, using the uninstall command from the EndNote customiser menu (Mac) or add/remove programs (Windows), rather than simply deleting it, to avoid conflicts when you install your newly purchased version.Faculty and staff can download EndNote through the ‘Software Downloads’ link in the Software & IT Support section of Services and Links on my. If you are very close to finishing/submitting an existing project it may be advisable to wait until this is completed before installing an upgrade in case of any technical problems. If your existing computer and the version of MS Word that you use are both several years old and you do not wish to replace/upgrade either in the near future, you should consult the compatibility tables on EndNote's support site. You also need to be aware that routine free updates to Word may 'break' compatibility with older versions of EndNote so it is advisable to ensure that you do at least have a version of EndNote that is still itself receiving free updates. If you are already planning to upgrade MS Word you may have to upgrade to EndNote at the same time because earlier versions may not be compatible with the latest version of Word. More recent versions of EndNote include added features that you may find useful for your work (for example the ability to share your library with colleagues). There are several things that you should consider.
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